Terms and Conditions

Upon purchasing any product from Potty Training With Love, you agree to these terms and conditions.

Basis of Sale

The description of the Services and any Goods in our website does not constitute a contractual offer to sell the Services or Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.

A Contract will be formed for the Services ordered only when you receive an email from us confirming the Order. You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract, and before performance begins of any of the Services.

Fees and Payment

The fees for the Services, the price of any Goods (if not included in the Fees) and any additional delivery or other charges is that set out on the Website at the date we accept the Order or such other price as we may agree in writing.

Any applicable taxes will be applied at the time of the Order.

You must pay by submitting your credit or debit card details with your Order and payment will be taken immediately.

Cancellations and Refunds

Cancellations and refunds for instant digital downloads are not possible. Please contact me if you have any problems with such orders.

You may cancel your 1:1 Consultation within 14 days of booking or no less than 24 hours prior to the Consultation date, whichever is sooner.

To request a refund and cancellation please contact catriona@pottytrainingwithlove.com directly.

The cancellation period will expire after 14 days. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Limitation of Liability

In no event will Potty Training With Love, its suppliers, or other third parties mentioned at this Site be liable for any damages whatsoever (including, without limitation, issues that may occur as a result of potty training including those in the medical and behavioural realm) arising out of the use, inability to use, or the results of the use of this Site, any websites linked to this Site, or the Materials or information contained at any or all such sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. If your use of the Materials or information from this Site results in the need for additional consultation services or medical care, you assume all costs thereof.

Governing Law, Jurisdiction and Complaints

The Contract (including any non-contractual matters) is governed by the law of Scotland.

Disputes can be submitted to the jurisdiction of the courts of Scotland.

We try to avoid any dispute, so we deal with complaints as follows: If a dispute occurs customers should contact us to find a solution. We will aim to respond with an appropriate solution within 5 days.